Professional remote CCTV monitoring services delivering secure, reliable, and privacy-focused protection for your property.
Standard Operating Procedure (SOP)
Remote CCTV Monitoring Services
Company: Loxopia LLC
Doing Business As: Aegis Vision Monitoring
Purpose
This Standard Operating Procedure (SOP) outlines how Aegis Vision Monitoring delivers secure, professional, and reliable remote CCTV monitoring services while maintaining strict data privacy and operational integrity.
Scope of Services
This SOP applies to all remote monitoring services provided to residential, commercial, and industrial clients, regardless of location.
Our monitoring operations are conducted by trained personnel following controlled access and documented procedures.
Monitoring Operations
Monitoring is performed only on authorized cameras assigned by the client.
All monitoring activities follow predefined client instructions and escalation protocols.
Monitoring is observational only; no physical intervention is performed.
Access Control & Security
Access is restricted to authorized monitoring agents only.
Secure login credentials and role-based permissions are enforced.
All system access is logged and monitored.
Unauthorized access or credential sharing is strictly prohibited.
Privacy & Confidentiality
Client privacy is our highest priority.
Live and recorded video feeds are treated as strictly confidential.
No video, images, or data are copied, downloaded, recorded, or shared.
All personnel operate under signed Non-Disclosure Agreements (NDAs).
Monitoring staff are prohibited from accessing cameras for personal or non-authorized purposes.
Incident Detection & Reporting
If a suspicious activity or incident is observed:
The event is immediately logged with time and camera reference.
A supervisor is notified without delay.
Client notification is performed according to the agreed response plan.
Emergency services are contacted only when authorized by the client’s instructions.
Prohibited Activities
The following actions are strictly forbidden:
Screen recording or screenshots
Downloading or storing video footage
Changing camera angles or system settings
Sharing client information with third parties
Using personal devices for monitoring
Violations result in immediate termination and potential legal action.
Communication Standards
All client communication is conducted through official company channels.
Monitoring agents do not contact clients directly unless authorized.
All alerts and reports are documented for transparency and accountability.
Compliance & Governance
Operations are governed under applicable U.S. laws and data protection standards.
Monitoring activities comply with contractual obligations and client-approved policies.
Continuous internal audits ensure adherence to SOPs.
Service Commitment
Aegis Vision Monitoring is committed to:
Professional monitoring standards
Confidentiality and data protection
Reliable incident reporting
Ethical and lawful operations
Governing Law
This SOP and all monitoring services are governed by the laws of the State of Virginia, United States.
Trust. Vigilance. Protection.
Aegis Vision Monitoring
